Terms of Service

1 Acceptance of Terms

By accessing and using Rentora ("the Platform"), you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you may not use the Platform.

2 User Eligibility

You must be at least 18 years old and legally capable of entering into contracts. Rentora is a peer-to-peer rental marketplace. All users represent and warrant that they own or are authorized to rent the tools listed.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3 Tool Owner Responsibilities

Listing Accuracy

Tool owners agree to:

1. Provide accurate descriptions of tool condition, features, and limitations
2. Upload clear photographs of the tool's actual condition
3. Disclose any known defects or restrictions on use
4. Keep the listing accurate, and unpublish a tool that is no longer available to rent

A published tool is offered every day by default; Rentora automatically blocks dates that already have an active booking, so the same tool cannot be double-booked.

The Return Process

When a rental ends, owners must:

1. Inspect the tool at handover, with the renter present
2. Click "Mark as Returned" in their dashboard to notify the renter
3. Wait for renter confirmation before considering the rental complete
4. Report damage to support with photo evidence before marking the tool returned

4 Renter Responsibilities

Renters agree to:

1. Use tools only as intended and within stated limitations
2. Return tools by the agreed end date and time
3. Pay deposit and any applicable fees upfront
4. Accept liability for damage caused by misuse or negligence
5. Confirm tool return once received (to protect against overdue charges)

5 Pricing & Payment

Renters pay the total amount shown at checkout, which includes:

• Rental Total: rental days × daily rate
• Platform Fee: 15% of rental total (supports server operations and support)
• Damage Protection (optional): +10 ₪ for coverage up to the deposit amount

Payments are processed securely via Lahza, our Palestinian payment processor. Rentora does not store your payment card information.

Deposit Handling

Deposits are refundable upon return of the tool in the agreed condition. If a dispute arises over tool condition, Rentora staff will review the evidence and make a binding decision. Refunds are processed within 7 business days of resolution.

Overdue Charges

Tools kept beyond the agreed end date are charged one additional rental day, at the normal daily rate, for each day late — there is no penalty multiplier. Charges stop the moment the owner marks the tool returned and the renter confirms, which is why both steps should happen at handover.

Cancellation

A renter may cancel their own booking at any time before payment; nothing has been charged, so no refund is due and the dates are released. Once a rental is paid, neither party may cancel it unilaterally — paid cancellations are handled by Rentora support, which processes any refund.

6 Dispute Resolution

Disputes are handled through the following process:

1. When the owner marks a tool returned, the renter may press Dispute instead of Confirm, giving a written reason and optional photo or video evidence
2. The rental is placed on hold — no late fees accrue while a dispute is open
3. Owners reporting damage contact support with photo evidence and the booking number
4. Rentora staff review both sides and make a binding decision within 5 business days
5. The decision is enforced through a refund, a claim settled from the deposit, or dismissal

Decisions are final. Raise a dispute at handover or as soon as the issue appears — evidence gathered later carries less weight.

7 Prohibited Activities

Users agree NOT to:

• List or rent stolen, counterfeit, or dangerous tools
• Engage in fraud, misrepresentation, or harassment
• Use the Platform for illegal purposes
• Attempt to bypass payment or escape dispute resolution
• Post offensive, explicit, or defamatory content

Violations result in immediate account suspension and potential legal action. Accounts that accumulate 3 or more abuse reports, or remain unverified for 30+ days, may be suspended.

8 Limitation of Liability

You agree to indemnify and hold Rentora harmless from any claims, damages, or losses arising from your use of the Platform or your violation of these Terms. These Terms are governed by the laws of Palestine.

9 Contact Us

Questions about these Terms? We're happy to help.